Glemnet Ltd will establish specific requirements for protecting information and information systems against unauthorised access.
Glemnet Ltd will effectively communicate the need for information and information system access control.

Information security is the protection of information against accidental or malicious disclosure, modification or destruction. Information is an important, asset of Glemnet which must be managed with care. All information has a value to the organisation. However, not all of this information has an equal value or requires the same level of protection.
Access controls are put in place to protect information by controlling who has the rights to use different information resources and by guarding against unauthorised use.
Formal procedures must control how access to information is granted and how such access is changed.
This policy also mandates a standard for the creation of strong passwords, their protection and frequency of change.


1 Scope
This policy applies to all Glemnet’s Directors, Departments, Partners, and Employees (including system support staff with access to privileged administrative passwords), contractual third parties and agents of the organisation with any form of access to Glemnet’s information and information systems.

2 Definition
Access control rules and procedures are required to regulate who can access Glemnet’s information resources or systems and the associated access privileges. This policy applies at all times and should be adhered to whenever accessing Glemnet information in any format, and on any device.
Information security management has three basic components;

  • Confidentiality: Protecting sensitive information from unauthorised access
  • Integrity: Safeguarding the accuracy and completeness of information
  • Availability: Ensuring that critical services and company information are available when required.

3 Risks
On occasion business information may be disclosed or accessed prematurely, accidentally or unlawfully. Individuals or companies, without the correct authorisation and clearance may intentionally or accidentally gain unauthorised access to business information which may adversely affect day to day business. This policy is intended to mitigate that risk.
Non-compliance with this policy could have a significant effect on the efficient operation of the organisation and may result in a breach of data, financial loss and an inability to provide necessary services to our customers.

4 Applying the Policy - Passwords
4.1 Choosing Passwords
Passwords are the first line of defence for our ICT systems and together with the user ID help to establish that people are who they claim to be.
A poorly chosen or misused password is a security risk and may impact upon the confidentiality, integrity or availability of our computers and systems.

4.1.1 Weak and strong passwords
A weak password is one which is easily discovered, or detected, by people who are not supposed to know it. Examples of weak passwords include words picked out of a dictionary, names of children and pets, car registration numbers and simple patterns of letters from a computer keyboard.
A strong password is a password that is designed in such a way that it is unlikely to be detected by people who are not supposed to know it, and difficult to work out even with the help of a computer.
Everyone must use strong passwords with a minimum standard of:

  • At least seven characters.
  • Contain a mix of alpha and numeric, with at least one digit
  • More complex than a single word (such passwords are easier for hackers to crack).

4.2 Protecting Passwords
It is of utmost importance that the password remains protected at all times. The following guidelines must be adhered to at all times:

  • Never reveal your passwords to anyone.
  • Never use the 'remember password' function.
  • Never write your passwords down or store them where they are open to theft.
  • Never store your passwords in a computer system without encryption.
  • Do not use any part of your username within the password.
  • Do not use the same password to access different Glemnet systems.
  • Do not use the same password for systems inside and outside of work.

4.3 Changing Passwords
All user-level passwords must be changed at a maximum of every 90 days, or whenever a system prompts you to change it. Default passwords must also be changed immediately. If you become aware, or suspect, that your password has become known to someone else, you must change it immediately and report your concern to Senior IT Engineer.
Users must not reuse the same password within password changes.

4.4 System Administration Standards
The password administration process for individual Glemnet systems is well-documented and available to designated individuals.
All Glemnet IT systems will be configured to enforce the following:

  • Authentication of individual users, not groups of users - i.e. no generic accounts.
  • Protection with regards to the retrieval of passwords and security details.
  • System access monitoring and logging - at a user level.
  • Role management so that functions can be performed without sharing passwords.
  • Password admin processes must be properly controlled, secure and auditable.


5 Applying the Policy – Employee Access
5.1 User Access Management

Formal user access control procedures must be documented, implemented and kept up to date for each application and information system to ensure authorised user access and to prevent unauthorised access. They must cover all stages of the lifecycle of user access, from the initial registration of new users to the final de-registration of users who no longer require access. These must be agreed by Glemnet . Each user must be allocated access rights and permissions to computer systems and data that:

  • Are commensurate with the tasks they are expected to perform.
  • Have a unique login that is not shared with or disclosed to any other user.
  • Have an associated unique password that is requested at each new login.

User access rights must be reviewed at regular intervals to ensure that the appropriate rights are still allocated. System administration accounts must only be provided to users that are required to perform system administration tasks.

5.2 User Registration
A request for access to the organisation’s computer systems must first be submitted to the Senior IT Engineer.
When an employee leaves the organisation, their access to computer systems and data must be suspended at the close of business on the employee’s last working day. It is the responsibility of the Manager to request the suspension of the access rights via the Support Team or directly to the Senior IT Engineer.

5.3 User Responsibilities
It is a user’s responsibility to prevent their user ID and password being used to gain unauthorised access to the organisations systems by:

  • Following the Password Policy Statements outlined above in Section 4.
  • Ensuring that any PC they are using that is left unattended is locked or logged out.
  • Leaving nothing on display that may contain access information such as login names and passwords.
  • Informing Senior IT Engineer of any changes to their role and access requirements.

5.4 Network Access Control
The use of USB’s and Remote Login methods on non-organisational owned PC’s connected to the organisation’s network can seriously compromise the security of the network. The normal operation of the network must not be interfered with. Specific approval must be obtained from Senior IT Engineer before connecting any equipment to Glemnet’s network. Use of Removable Media including USB sticks is not permitted by the Company.

5.5 User Authentication for External Connections
Where remote access to the Glemnet network is required, an application must be made via the Support Team. Remote access to the network must be secured by two factor authentications consisting of a username and one other component.

5.6 Supplier’s Remote Access to the Organisations Network
Partner agencies or 3rd party suppliers must not be given details of how to access the organisations network without permission from Senior IT Engineer. Any changes to supplier’s connections must be immediately sent to Support Team so that access can be updated or ceased. All permissions and access methods must be controlled by Senior IT Engineer.
Partners or 3rd party suppliers must contact the Senior IT Engineer before connecting to the Glemnet network and a log of activity must be maintained. Remote access software must be disabled when not in use.

5.7 Operating System Access Control
Access to operating systems is controlled by a secure login process. The access control defined in the User Access Management section (section 7.1) and the Password section (section 6) above must be applied. The login procedure must also be protected by:

  • Not displaying any previous login information e.g. username.
  • Limiting the number of unsuccessful attempts and locking the account if exceeded.
  • The password characters being hidden by symbols.
  • Displaying a general warning notice that only authorised users are allowed.

All access to operating systems is via a unique login id that will be audited and can be traced back to each individual user. The login id must not give any indication of the level of access that it provides to the system (e.g. administration rights).
System administrators must have individual administrator accounts that will be logged and audited. The administrator account must not be used by individuals for normal day to day activities.

5.8 Application and Information Access
Access within software applications must be restricted using the security features built into the individual product. The access must:

  • Be compliant with the User Access Management section (section 7.1) and the Password section (section 6) above.
  • Be separated into clearly defined roles.
  • Give the appropriate level of access required for the role of the user.
  • Be unable to be overridden (with the admin settings removed or hidden from the user).
  • Be free from alteration by rights inherited from the operating system that could allow unauthorised higher levels of access.
  • Be logged and auditable.

6 Contingency and Disaster Recovery Planning
Plans are in place to ensure the availability of essential IT systems to cover:

  • Total or partial loss of service(s)
  • Loss of essential services, water, telecommunications, Local area network(LAN) and Wide area network(WAN).
  • Total or partial loss of data or software.

When possible, Plans will be tested to ensure that they are operational for each department. These planes will be regularly reviewed and maintained by the Senior IT Engineer.
Specific plans can be found within the Business continuity plan.

7 Policy Compliance
If any user is found to have breached this policy, they may be subject to Glemnet disciplinary procedure. If a criminal offence is considered to have been committed further action may be taken to assist in the prosecution of the offender(s).
If you do not understand the implications of this policy or how it may apply to you, seek advice from your manager or HR.

8 Policy Governance
The following table identifies who within Glemnet is Accountable, Responsible, Informed or Consulted with regards to this policy. The following definitions apply:

  • Responsible – the person(s) responsible for developing and implementing the policy.
  • Accountable – the person who has ultimate accountability and authority for the policy.
  • Consulted – the person(s) or groups to be consulted prior to final policy implementation or amendment.
  • Informed – the person(s) or groups to be informed after policy implementation or amendment.

Responsible: Paul Thornton, Senior IT Engineer

Accountable: Kam Benning, Operations Director

Consulted: Management Team

Informed: All Staff

9 Review and Revision
This policy will be reviewed as it is deemed appropriate, but no less frequently than every 12 months.
Policy review will be undertaken by Neil Linter, Managing Director.
Version 2.3

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