IT Support Services

GlemNet provide a variety of support packages including Pay as you go, Pre-Paid hours and Fixed Price Support Agreements.

Pay as you go

A lot of organisations are not comfortable about committing to an annual contract. GlemNet are happy to provide our expertise on an informal basis charged at an hourly rate.This service is also available with guaranteed response times for a small monthly retainer.

This service is best suited to:

• Organisations which have some IT skill in-house and only need occasional help.

• Very small companies with stable IT systems

• Occasional jobs such as loading a new application or updating Anti Virus software

Benefits:

• Flexible IT Support

• No contract

Pre-Paid Hours

This is the most flexible way to use GlemNet’s services. The customer buys a number of hours of our time in advance, which can be used as telephone, remote support or on-site support. The more hours purchased, the lower the equivalent hourly rate. There is no limit on the type of IT related work covered by this type of contract: project work, upgrades and enhancements can be done as well as fault fixing and preventative maintenance.

Our Pre-Paid support include:

• Remote Support

• Proactive support

• Flexible – Any type of work can be done – projects, upgrades, maintenance and fault fixing.

• Guaranteed 2hr response times

• Monthly incident statements

• Travel time and expenses within the M25 are free

Fixed Price Agreement

After an initial survey and audit of your Network and systems we will provide a comprehensive cover for all of your IT requirements.

Our fixed price support agreements include:

• Remote Support

• Proactive support

• Fixed monthly charge

• 24/7 active monitoring of servers

• Guaranteed 2 hr response times

• Monthly incident and system performance statements

• Travel time and expenses within the M25 are free

• All faults, errors and updates are covered

• Disaster recovery backup of servers done during stabilisation

• Major changes and project work are charged for separately.

Audit and Health Check includes:

• Ironing out of any reported errors

• Virus detection and removal

• Installation of 24/7 monitoring agent on servers

• Application of system service packs and hot fixes

• Disaster recovery image backup of each server

• Installation of remote control software

• Notification of any major network faults or shortcomings

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