Fair Usage Policy (FUP)

Glemnet Ltd

Fair Usage Policy (FUP)

Glemnet have a fair usage policy to prevent excessive use of our bundled plans.

Where a tariff includes “Unlimited” calls, only calls made to standard UK mobile (02, Vodafone, EE, 3G) and landline numbers whilst in the UK are included in the “unlimited allowance”.

UK Landlines include all calls to 01, 02 and 03 numbers. Non-geographic numbers are not included.

The “Unlimited” call allowance is subject to a fair use policy of 2000 minutes per connection/license per monthly bill cycle.

EU Landlines include all geographic landline calls to Austria, Belgium, Bulgaria, Croatia, Cyprus,

Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.

They do not include calls to Non-Geographic numbers, mobile or premium numbers in these destinations. US Calls include all calls to Mainland US, landline and mobile. They do not include calls to Alaska or Hawaii.

If during any monthly billing period you exceed the fair usage amount set we will charge in accordance with our out of bundle limit and our standard call rates will apply.

 

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